FurFantastic had a vast amount of information about their products and processes, but it was scattered across various documents and not easily accessible. This made it difficult for their customer support team to find the information they needed to answer customer queries.
With Deskhero, FurFantastic was able to consolidate all their information into a comprehensive knowledge base. The AI capabilities of Deskhero were used to generate articles from Word, PowerPoint, and PDF files, making it easy to create a robust knowledge base.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This makes it easy for the support team to find the information they need quickly, improving response times and customer satisfaction.
Furthermore, the AI's ability to scrape website data allows FurFantastic to stay updated with the latest industry trends and news, which can be added to the knowledge base to keep it current.
Overall, Deskhero's advanced AI capabilities have greatly improved FurFantastic's knowledge base, making it a valuable resource for their customer support team.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to consolidate information into a comprehensive knowledge base.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content based on the search query. This makes it easier to find the required information quickly.
How does the AI use website scraping to enhance the knowledge base?
The AI can scrape data from websites to stay updated with the latest industry trends and news. This information can be added to the knowledge base to keep it current.
* This article provides an example of how a fictive company in the Raising deer for fur or meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
