DeerDelight has a large customer base that frequently contacts them with queries about their products, delivery times, and more. The volume of queries was overwhelming their customer support team, leading to slow response times and dissatisfied customers.
With Deskhero, DeerDelight was able to leverage advanced AI capabilities to manage their support tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies. This has significantly reduced the time it takes for the support team to respond to queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has further improved response times and increased customer satisfaction.
Additionally, the AI's ability to scrape website data has been invaluable for DeerDelight. It allows the support team to stay updated with the latest industry news and trends, which they can then share with customers.
Overall, Deskhero's advanced AI capabilities have transformed DeerDelight's customer support, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time it takes for the support team to draft responses.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for the support team to find the information they need quickly.
How does the AI use website scraping?
The AI can scrape data from websites to stay updated with the latest industry news and trends. This information can then be shared with customers to enhance their experience.
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