VenisonVirtuoso receives a high volume of customer queries daily, which was overwhelming their support team and leading to slow response times. They needed a solution to manage their tickets more efficiently.
With Deskhero, VenisonVirtuoso was able to leverage advanced AI capabilities to streamline their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time it takes for the support team to respond to queries.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has further improved response times and increased customer satisfaction.
Furthermore, the AI's ability to scrape website data has been invaluable for VenisonVirtuoso. It allows the support team to stay updated with the latest industry news and trends, which they can then share with customers.
Overall, Deskhero's advanced AI capabilities have transformed VenisonVirtuoso's ticket management process, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time it takes for the support team to draft responses, making ticket management more efficient.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for the support team to find the information they need quickly.
How does the AI use website scraping?
The AI can scrape data from websites to stay updated with the latest industry news and trends. This information can then be shared with customers to enhance their experience.
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