Buffalo Bounties receives a large volume of customer inquiries every day. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently and effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies.
This AI-driven approach has significantly reduced the time taken to respond to customer inquiries, while also improving the quality of responses. Customers appreciate the quick and accurate responses, leading to increased customer satisfaction.
Buffalo Bounties also uses Deskhero's AI to enhance the search functionality on their website. The AI uses embeddings to provide the most relevant results when customers search for information, making it easier for customers to find the information they need.
Deskhero's kanban board and tickets management features have also been beneficial for Buffalo Bounties. They use the kanban board to visualize the progress of customer inquiries and the tickets management feature to track and manage these inquiries effectively.
Overall, Deskhero's advanced AI capabilities have enabled Buffalo Bounties to optimize their customer support and helpdesk services, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
The AI uses OpenAI Embeddings to find relevant content and generate suggested replies to customer inquiries. This reduces the time taken to respond to inquiries and improves the quality of responses.
How does Deskhero's AI enhance the search functionality on the website?
The AI uses embeddings to provide the most relevant results when customers search for information. This makes it easier for customers to find the information they need.
What other features of Deskhero does Buffalo Bounties use?
Buffalo Bounties uses Deskhero's kanban board to visualize the progress of customer inquiries and the tickets management feature to track and manage these inquiries effectively.
* This article provides an example of how a fictive company in the Raising of Dairy Buffaloes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
