Buffalo Bliss receives numerous inquiries daily about buffalo care, dairy production, and farming techniques. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries and has improved the quality of responses.
Buffalo Bliss also uses Deskhero's AI to enhance search results. When customers search for information on their website, the AI uses embeddings to provide the most relevant results. This has improved customer satisfaction as customers can find the information they need quickly and easily.
Deskhero's custom fields and structured data lists have allowed Buffalo Bliss to categorize and manage their customer inquiries more effectively. They have also used the custom email domains feature to create a professional and consistent image for their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled Buffalo Bliss to provide high-quality customer support and helpdesk services, improving customer satisfaction and efficiency.
How does Deskhero's AI improve the quality of responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's inquiry.
How does Deskhero's AI enhance search results?
The AI uses embeddings to provide the most relevant results when customers search for information. This makes it easier for customers to find the information they need.
What other features of Deskhero does Buffalo Bliss use?
Buffalo Bliss uses Deskhero's custom fields and structured data lists to manage customer inquiries, and the custom email domains feature to create a professional image for their customer support services.
* This article provides an example of how a fictive company in the Raising of Dairy Buffaloes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
