Dairy Delight has a vast amount of information about dairy buffalo farming that they want to make accessible to their customers. They use Deskhero to create a knowledge base, uploading files like policies, manuals, and presentations, and scraping data from their website.
Deskhero's advanced AI capabilities are used to generate knowledge base articles from these resources. The AI uses OpenAI Embeddings to find relevant content and sends it through OpenAI's ChatGPT to generate the articles. This has significantly reduced the time and effort required to create the knowledge base.
Dairy Delight also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI uses embeddings to provide the most relevant results when customers search for information, improving the usability of the knowledge base.
Deskhero's user groups and tickets management features have also been beneficial for Dairy Delight. They have created user groups for different types of customers, allowing them to provide targeted support. The tickets management feature has helped them track and manage customer inquiries effectively.
Overall, Deskhero's advanced AI capabilities have enabled Dairy Delight to create a comprehensive and user-friendly knowledge base, improving their customer support and enhancing their reputation as a leader in the dairy buffalo industry.
How does Deskhero's AI help in creating the knowledge base?
The AI uses OpenAI Embeddings to find relevant content from uploaded files and website data. It then generates knowledge base articles from this content, reducing the time and effort required to create the knowledge base.
How does Deskhero's AI improve the search functionality of the knowledge base?
The AI uses embeddings to provide the most relevant results when customers search for information in the knowledge base. This improves the usability of the knowledge base and makes it easier for customers to find the information they need.
What other features of Deskhero does Dairy Delight use?
Dairy Delight uses Deskhero's user groups feature to provide targeted support to different types of customers. They also use the tickets management feature to track and manage customer inquiries effectively.
* This article provides an example of how a fictive company in the Raising of Dairy Buffaloes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
