HareMeat Co. has an extensive product range, making it challenging for customers to find specific products. The company uses Deskhero's comprehensive search bar, enhanced by AI capabilities, to provide accurate and relevant search results. The AI leverages embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results.
To improve customer interactions, HareMeat Co. uses Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This not only ensures consistency in their communication but also significantly reduces the time taken to respond to customer queries.
The company also uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. Combined with the AI-generated responses, this helps HareMeat Co. provide a seamless and personalized customer experience.
Additionally, HareMeat Co. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operations, further enhancing their efficiency.
By utilizing Deskhero's advanced AI capabilities, HareMeat Co. has improved their product search functionality, streamlined customer interactions, and enhanced their overall efficiency.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by leveraging embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and relevant search results.
How does Deskhero's AI improve customer interactions?
Deskhero's AI improves customer interactions by generating suggested replies based on previous tickets and knowledge base articles. This ensures consistency in communication and reduces response times.
How does HareMeat Co. use Deskhero's REST API?
HareMeat Co. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operations.
* This article provides an example of how a fictive company in the Raising rabbits and hares for fur or meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
