RabbitDelight Ltd. receives a high volume of customer queries daily. To manage these effectively, they use Deskhero's tickets management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve tickets.
The company also uses Deskhero's AI to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This allows them to quickly create detailed articles that answer common customer queries, reducing the number of tickets raised.
RabbitDelight Ltd. uses Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. They have separate user groups for individual customers and retailers, each with unique fields relevant to their specific needs.
Additionally, the company uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. Combined with the AI-generated responses, this helps RabbitDelight Ltd. provide a seamless and personalized customer experience.
By leveraging Deskhero's advanced AI capabilities, RabbitDelight Ltd. has been able to improve its customer support efficiency, reduce ticket resolution times, and enhance customer satisfaction.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time support staff spend on researching and drafting responses, thereby improving ticket resolution times.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This allows companies to quickly create detailed and informative articles that address common customer queries.
How does RabbitDelight Ltd. use Deskhero's custom fields and user groups features?
RabbitDelight Ltd. uses Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. They have separate user groups for individual customers and retailers, each with unique fields relevant to their specific needs.
* This article provides an example of how a fictive company in the Raising rabbits and hares for fur or meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
