BunnyFur Inc. receives hundreds of customer inquiries daily, ranging from product details, shipping information, to fur care instructions. To manage this influx, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times.
The company also uses Deskhero's AI to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature allows them to quickly create comprehensive and informative articles that address common customer queries, reducing the number of tickets raised.
Deskhero's website scraping feature is used by BunnyFur Inc. to keep their knowledge base up-to-date. The AI scans the web for new information related to rabbit and hare fur care, which is then added to the knowledge base. This ensures customers always have access to the latest information.
Finally, BunnyFur Inc. uses Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. For instance, they have separate user groups for individual customers and wholesalers, each with unique fields relevant to their specific needs.
By leveraging Deskhero's advanced AI capabilities, BunnyFur Inc. has been able to streamline its customer support services, improve customer satisfaction, and reduce the workload on its support team.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time support staff spend on researching and drafting responses.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This allows companies to quickly create comprehensive and informative articles that address common customer queries.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base up-to-date. The AI scans the web for new information related to the company's field, which is then added to the knowledge base.
* This article provides an example of how a fictive company in the Raising rabbits and hares for fur or meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
