SugarBloom Ltd. uses Deskhero's AI capabilities to manage customer tickets effectively. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and enhancing the quality of customer interactions.
The company also uses Deskhero's AI to improve search results. By comprehending the context and content of queries, SugarBloom Ltd. can provide more accurate and relevant results to customer inquiries. This has led to a substantial decrease in the number of repeat queries and an increase in customer satisfaction.
SugarBloom Ltd. leverages Deskhero's custom fields and structured data lists to build a comprehensive and user-friendly knowledge base. The AI capabilities of Deskhero assist in generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even the company's website. This has resulted in a dynamic and constantly updated knowledge base.
Deskhero's REST API allows SugarBloom Ltd. to integrate the platform with other systems in their infrastructure. This seamless integration provides a unified view of customer interactions across different channels, enhancing the overall customer experience.
In conclusion, Deskhero's advanced AI capabilities have revolutionized SugarBloom Ltd.'s customer support operations, enabling them to deliver superior service while reducing operational costs.
How does Deskhero's AI improve ticket management at SugarBloom Ltd.?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies for new tickets. This reduces response times and enhances the quality of customer interactions.
How does Deskhero enhance search results at SugarBloom Ltd.?
Deskhero's AI understands the context and content of search queries, delivering more accurate and relevant results. This reduces the number of repeat queries and increases customer satisfaction.
How does Deskhero's REST API benefit SugarBloom Ltd.?
The REST API allows SugarBloom Ltd. to integrate Deskhero with other systems, providing a unified view of customer interactions across different channels and enhancing the overall customer experience.
* This article provides an example of how a fictive company in the Raw sugar production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
