Pathway Forward has a vast array of resources and services, making it challenging for their support team to provide quick and accurate responses to all inquiries. With Deskhero's advanced AI capabilities, they can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI system sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and increasing the accuracy of the information provided. This feature is particularly useful when dealing with complex queries that require referencing multiple sources.
Furthermore, Deskhero's comprehensive search bar enhanced by AI helps Pathway Forward's support team find information quickly and efficiently. The AI system uses the same embeddings to improve search results, making it easier to find relevant information in the vast database of resources.
Pathway Forward also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. This integration allows them to automate ticket management, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Pathway Forward to provide better, faster, and more accurate support to those seeking re-entry assistance.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to inquiries.
How does the AI-enhanced search bar work?
The search bar uses the same OpenAI Embeddings to improve search results. This makes it easier to find relevant information in the vast database of resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Re-entry Programs and Assistance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
