Second Chance Solutions deals with a high volume of inquiries daily, making it difficult for their support team to keep up. With Deskhero's advanced AI capabilities, they can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time it takes to respond to inquiries. This feature is particularly beneficial when dealing with complex queries that require referencing multiple sources.
Second Chance Solutions also uses Deskhero's AI-enhanced search bar to find information quickly and efficiently. The AI system uses the same embeddings to improve search results, making it easier to find relevant information in their extensive database of resources.
By integrating Deskhero with their existing systems using the platform's REST API, Second Chance Solutions has been able to automate ticket management and further improve their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Second Chance Solutions to provide better, faster, and more accurate support to those seeking re-entry assistance.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to inquiries.
How does the AI-enhanced search bar work?
The search bar uses the same OpenAI Embeddings to improve search results. This makes it easier to find relevant information in the vast database of resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Re-entry Programs and Assistance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
