TopCover Solutions prides itself on its customer-centric approach. To maintain high levels of customer satisfaction, they needed a robust and efficient customer support system. That's when they turned to Deskhero.
With Deskhero's structured data lists and custom fields, TopCover was able to categorize and manage customer queries more effectively. The custom email domains feature allowed them to maintain a professional image while interacting with customers.
Deskhero's advanced AI capabilities played a crucial role in enhancing TopCover's customer engagement. By using OpenAI embeddings from previous tickets and knowledge base articles, the AI could generate personalized suggested replies, adding a touch of personalization to their customer interactions.
Moreover, the AI's ability to leverage uploaded files like policies/manuals/presentation and scraped website data to enhance search results ensured that customers always had access to the most relevant and up-to-date information.
By implementing Deskhero, TopCover Solutions was able to streamline their customer support processes, improve customer engagement, and maintain high levels of customer satisfaction.
How does Deskhero's AI personalize customer interactions?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate personalized suggested replies, adding a unique touch to each customer interaction.
How does Deskhero's AI ensure customers have access to the most relevant information?
The AI leverages data from uploaded files and scraped website data to enhance search results, ensuring that customers always find the most relevant and up-to-date information.
How does Deskhero help maintain a professional image during customer interactions?
Deskhero's custom email domains feature allows companies to maintain a professional image while interacting with customers.
* This article provides an example of how a fictive company in the Re-Roofing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
