SkyHigh Roofing was struggling with managing their growing volume of customer queries. They needed a solution that could handle the influx and provide fast and accurate support. That's when they decided to implement Deskhero.
Deskhero's user groups and ticket management system allowed SkyHigh to organize their support team more efficiently and manage customer queries effectively. The kanban board provided a visual representation of the workflow, making it easier to track and prioritize tasks.
The advanced AI capabilities of Deskhero brought about a significant improvement in SkyHigh's helpdesk services. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the AI was able to generate suggested replies, speeding up response times and improving accuracy.
Additionally, the AI's ability to use data from uploaded files like policies/manuals/presentation and scraped website data to enhance search results ensured that the support team always had the most relevant and comprehensive information at their fingertips.
By implementing Deskhero, SkyHigh Roofing was able to optimize their helpdesk services, providing faster and more accurate support to their customers.
How does Deskhero's AI speed up response times?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, allowing the support team to respond to customer queries more quickly.
How does Deskhero's AI improve the accuracy of support?
The AI leverages data from various sources to provide the most relevant and comprehensive information, improving the accuracy of the support provided.
How does Deskhero help manage customer queries effectively?
Deskhero's user groups and ticket management system allow companies to organize their support team more efficiently and manage customer queries effectively.
* This article provides an example of how a fictive company in the Re-Roofing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
