RoofMaster Inc. receives hundreds of queries and requests daily from clients needing assistance with their roofing projects. Managing these requests was a daunting task until they implemented Deskhero. The platform's ticket management system and kanban board allowed them to organize and prioritize customer issues effectively.
The advanced AI capabilities of Deskhero revolutionized RoofMaster's customer service. By leveraging OpenAI embeddings from previous tickets, the AI could generate suggested replies, significantly reducing response time and improving the quality of customer interaction.
Deskhero's AI also enhanced the search results within the platform. By analyzing knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, the AI could provide more relevant and comprehensive information to both the support team and customers.
Furthermore, the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files simplified the process of updating their knowledge base, ensuring that all information is up-to-date and easily accessible.
Overall, the implementation of Deskhero significantly improved the efficiency of RoofMaster's customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets to generate suggested replies. This allows the support team to respond to customer queries more quickly and accurately.
How does Deskhero's AI enhance search results?
The AI analyzes data from various sources, including knowledge base articles, uploaded files, and scraped website data, to provide more relevant and comprehensive search results.
How does Deskhero's AI simplify the process of updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Re-Roofing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
