Horizon Homes deals with numerous customer inquiries and issues daily. The firm uses Deskhero's AI-powered ticket management system to effectively handle these tickets, ensuring prompt and accurate responses.
The firm also leverages Deskhero's AI to generate suggested replies. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by ChatGPT to generate suggested replies, boosting the productivity of the support team.
Deskhero's AI also assists Horizon Homes in enhancing their knowledge base. The AI scrapes the company's website and generates articles from different file formats. This has expanded the knowledge base, allowing customers to easily find solutions to their problems.
Horizon Homes also utilizes Deskhero's comprehensive search bar powered by AI. The AI uses OpenAI Embeddings to enhance search results, making it easier for customers and support team members to find pertinent information.
By integrating Deskhero's REST API, Horizon Homes has been able to seamlessly incorporate these AI capabilities into their existing systems. This has led to a more streamlined and effective customer support service.
How does Deskhero's AI boost the productivity of the support team?
Deskhero's AI generates suggested replies by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the support team to respond quickly and accurately, boosting their productivity.
How does Deskhero's AI expand the knowledge base?
Deskhero's AI scrapes the company's website and generates articles from different file formats. This expands the knowledge base and allows customers to easily find solutions to their problems.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for customers and support team members to find pertinent information.
* This article provides an example of how a fictive company in the Real Estate Brokerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
