Pinnacle Properties handles a multitude of customer queries and complaints daily. The firm uses Deskhero's AI-powered ticket management system to efficiently manage these tickets, ensuring quick and accurate responses.
The firm also uses Deskhero's AI to generate suggested replies. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by ChatGPT to generate suggested replies, enhancing the efficiency of the support team.
Deskhero's AI also helps Pinnacle Properties improve their knowledge base. The AI scrapes the company's website and generates articles from various file formats. This has enriched the knowledge base, making it easier for customers to find solutions to their issues.
Pinnacle Properties also leverages Deskhero's comprehensive search bar powered by AI. The AI uses OpenAI Embeddings to enhance search results, making it easier for customers and support team members to find relevant information.
By integrating Deskhero's REST API, Pinnacle Properties has been able to incorporate these AI capabilities into their existing systems. This has resulted in a more efficient and effective customer support service.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI generates suggested replies by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This saves the support team time and ensures accurate responses.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI scrapes the company's website and generates articles from various file formats. This enriches the knowledge base and makes it easier for customers to find solutions.
How does Deskhero's AI enhance the search bar?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for customers and support team members to find relevant information.
* This article provides an example of how a fictive company in the Real Estate Brokerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
