Skyline Realty receives hundreds of inquiries daily, ranging from property queries to technical issues. The firm uses Deskhero's AI-powered ticket management system to categorize, prioritize, and assign these tickets to the appropriate teams. This has significantly reduced response times and improved customer satisfaction.
Deskhero's AI capabilities also help Skyline Realty's support team generate quick and accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by ChatGPT to generate suggested replies, saving the support team valuable time.
Skyline Realty also uses Deskhero's AI to enhance its knowledge base. The AI scrapes the company's website and generates articles from word, powerpoint, and pdf files. This has made it easier for customers to find solutions to common issues, reducing the load on the support team.
The firm also leverages Deskhero's comprehensive search bar powered by AI. It enhances the search results by using the same OpenAI Embeddings, making it easier for both customers and support team members to find relevant information.
By integrating Deskhero's REST API, Skyline Realty has been able to seamlessly incorporate these AI capabilities into their existing systems. This has resulted in a more efficient and effective customer support service.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes, prioritizes, and assigns tickets to the appropriate teams based on their content. This streamlines the ticket management process and reduces response times.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes the company's website and generates articles from word, powerpoint, and pdf files. This makes it easier for customers to find solutions to common issues.
* This article provides an example of how a fictive company in the Real Estate Brokerage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
