Horizon Capital deals with a diverse range of queries from investors and clients across the globe. Managing these queries efficiently was a challenge until they started using Deskhero. The platform's user groups feature allows them to segment their support team based on expertise and language proficiency, ensuring that queries are handled by the most suitable team member.
Deskhero's AI capabilities have enabled Horizon Capital to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the workload of the support team.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has improved the quality of their responses and reduced the time taken to resolve issues.
Deskhero's kanban board has provided Horizon Capital with a visual overview of their support operations. This has improved their ability to manage workflows and prioritize tasks.
Finally, the REST API has allowed Horizon Capital to integrate Deskhero with their existing systems. This has streamlined their operations and improved efficiency.
How does Deskhero's AI capabilities reduce the workload of the support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This automates responses to common queries, thereby reducing the workload of the support team.
How does Deskhero improve the quality of responses?
Deskhero's AI-powered comprehensive search bar makes it easier for the support team to find relevant information quickly. This improves the quality of their responses.
How does Deskhero streamline operations?
Deskhero streamlines operations by integrating with existing systems through its REST API. It also improves workflow management and task prioritization with its kanban board.
* This article provides an example of how a fictive company in the Real Estate Investment Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
