Skyline Properties receives a large volume of queries from investors, tenants, and potential clients daily. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management system allows them to efficiently categorize, prioritize, and respond to tickets.
With Deskhero's AI capabilities, Skyline Properties has been able to automate responses to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve issues, thereby improving customer satisfaction.
Deskhero's custom fields and structured data lists have enabled Skyline Properties to organize their customer data better. This has improved their ability to provide personalized support.
Finally, the custom email domains feature has allowed Skyline Properties to maintain their brand identity in all communications. This has enhanced their professional image and increased customer trust.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in maintaining brand identity?
Deskhero allows users to use custom email domains for all communications. This means that all communication will come from your company's domain, maintaining your brand identity.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing response times, providing personalized support, and maintaining brand identity in all communications.
* This article provides an example of how a fictive company in the Real Estate Investment Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
