Summit Investments receives numerous queries from investors and clients daily. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management system allows them to efficiently categorize, prioritize, and respond to tickets.
Deskhero's AI capabilities have enabled Summit Investments to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to queries.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has improved the quality of their responses and reduced the time taken to resolve issues.
Deskhero's knowledge base feature has allowed Summit Investments to create a repository of information that can be easily accessed by the support team. This has improved their ability to provide accurate and timely responses.
Finally, the custom fields and structured data lists have enabled Summit Investments to organize their customer data better. This has improved their ability to provide personalized support.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero improve the quality of responses?
Deskhero's AI-powered comprehensive search bar makes it easier for the support team to find relevant information quickly. This improves the quality of their responses.
How does Deskhero improve personalized support?
Deskhero's custom fields and structured data lists enable users to organize their customer data better. This improves their ability to provide personalized support.
* This article provides an example of how a fictive company in the Real Estate Investment Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
