Horizon Properties uses Deskhero's AI capabilities to manage incoming tickets effectively. The AI system categorizes tickets based on their content using OpenAI Embeddings from previous tickets, knowledge base articles, and other data. This feature has significantly improved the speed at which tickets are handled, resulting in higher customer satisfaction levels.
The AI-powered comprehensive search bar provided by Deskhero is another tool that Horizon Properties finds invaluable. The search bar uses AI to enhance search results, enabling the support team to find relevant information swiftly. This feature has increased the productivity of the support team, allowing them to handle more tickets in less time.
Horizon Properties also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is consistently updated with the most recent information.
Horizon Properties leverages Deskhero's website scraping feature to collect pertinent information from various sources. The AI system then uses this data to enrich the knowledge base and improve the precision of suggested replies.
In conclusion, Deskhero's advanced AI capabilities have empowered Horizon Properties to enhance their customer support process, improve response times, and provide a superior customer experience.
How does Deskhero's AI system manage incoming tickets?
Deskhero's AI system categorizes tickets based on their content using OpenAI Embeddings from previous tickets, knowledge base articles, and other data. This feature improves the speed at which tickets are handled.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses AI to enhance search results, enabling the support team to find relevant information swiftly.
How does Deskhero use website scraping to improve customer support?
Deskhero uses website scraping to collect pertinent information from various sources. The AI system then uses this data to enrich the knowledge base and improve the precision of suggested replies.
* This article provides an example of how a fictive company in the Real estate investment trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
