Horizon Properties manages a large portfolio of properties and has a diverse client base. To provide efficient and personalized customer service, the company uses Deskhero's advanced AI capabilities. The AI helps in categorizing and managing customer inquiries, ensuring that each inquiry is handled by the right team member.
Deskhero's AI also enhances the company's knowledge base by generating articles from word, powerpoint, pdf files, and even scraped website data. This feature ensures that the knowledge base is always updated with the most relevant and useful information, improving the quality of the customer service.
The AI also improves the search functionality of Deskhero, making it easier for Horizon's support team to find relevant information quickly. This feature not only speeds up the response time but also improves the accuracy of the responses, leading to higher customer satisfaction levels.
Furthermore, Horizon uses Deskhero's REST API to integrate the platform with its existing systems. The AI helps in synchronizing the data across different systems, ensuring that the customer service team has access to the most recent and accurate information.
Lastly, Horizon leverages Deskhero's AI to generate suggested replies based on OpenAI Embeddings. This feature not only reduces the workload of the support team but also ensures that the responses are accurate and helpful, improving the overall quality of the customer service.
How does the AI categorize and manage customer inquiries?
The AI categorizes and manages customer inquiries by analyzing the content of the inquiry and matching it with predefined criteria. It then assigns the inquiry to the appropriate team member based on its category.
How does the AI enhance the knowledge base?
The AI enhances the knowledge base by generating articles from word, powerpoint, pdf files, and scraped website data. It uses OpenAI Embeddings to ensure the relevance and usefulness of the generated articles.
How does the AI improve the search functionality?
The AI improves the search functionality by using OpenAI Embeddings to find relevant content quickly. This feature significantly reduces the time spent on searching for information, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Real estate investment trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
