Urban Growth REITs deals with a high volume of customer inquiries daily. To manage these inquiries efficiently, the company uses Deskhero's ticket management system. The system's AI capabilities help in categorizing and prioritizing tickets, ensuring that critical issues are addressed promptly.
The AI also enhances the search functionality of Deskhero, making it easier for Urban Growth's support team to find relevant information from previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent on searching for information, allowing the team to respond to inquiries faster.
Deskhero's AI capabilities extend to generating suggested replies based on OpenAI Embeddings. By analyzing the content of the inquiry and matching it with relevant information from the knowledge base and previous tickets, the AI can suggest accurate and helpful responses. This feature not only speeds up the response time but also improves the quality of the service by providing precise and comprehensive answers.
Furthermore, Urban Growth uses Deskhero's custom fields and user groups features to organize its customer data effectively. The AI helps in identifying patterns and trends in the data, providing valuable insights that can be used to improve customer service and business operations.
Lastly, Urban Growth leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest information from relevant websites. The AI ensures that the scraped data is relevant and useful, enhancing the value of the knowledge base.
How does the AI prioritize tickets?
The AI prioritizes tickets based on their urgency and relevance. It analyzes the content of the ticket and matches it with predefined criteria to determine its priority level.
How does the AI generate suggested replies?
The AI generates suggested replies by analyzing the content of the inquiry and matching it with relevant information from the knowledge base and previous tickets. It uses OpenAI Embeddings to ensure the accuracy and relevance of the suggested replies.
How does the AI enhance the search functionality?
The AI enhances the search functionality by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent on searching for information.
* This article provides an example of how a fictive company in the Real estate investment trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
