Skyline REITs uses Deskhero's AI capabilities to manage and categorize incoming tickets based on their content. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest relevant replies. This feature has significantly reduced the time taken to respond to each ticket, improving customer satisfaction levels.
Deskhero's AI-powered comprehensive search bar is another tool that Skyline REITs finds invaluable. The search bar uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This feature has improved the efficiency of the support team, allowing them to handle more tickets in less time.
The AI capabilities of Deskhero also extend to its knowledge base. Skyline REITs uses this feature to automatically generate articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Skyline REITs also uses Deskhero's website scraping feature to gather relevant information from various sources. The AI system then uses this data to enhance the knowledge base and improve the accuracy of suggested replies.
Overall, Deskhero's advanced AI capabilities have enabled Skyline REITs to streamline their customer support process, improve response times, and enhance the customer experience.
How does Deskhero's AI system categorize tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to understand the content of each ticket and categorize it accordingly.
How does the AI-powered search bar work?
The AI-powered search bar uses AI to enhance search results, making it easier for the support team to find relevant information quickly.
How does Deskhero use website scraping?
Deskhero uses website scraping to gather relevant information from various sources. The AI system then uses this data to enhance the knowledge base and improve the accuracy of suggested replies.
* This article provides an example of how a fictive company in the Real estate investment trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
