Summit REITs uses Deskhero's AI capabilities to efficiently manage incoming tickets. The AI system categorizes tickets based on their content using OpenAI Embeddings from previous tickets, knowledge base articles, and other data. This feature has greatly improved the response time for each ticket, leading to increased customer satisfaction.
The AI-powered comprehensive search bar provided by Deskhero is another tool that Summit REITs finds invaluable. The search bar uses AI to enhance search results, helping the support team to find relevant information quickly. This feature has boosted the efficiency of the support team, enabling them to handle more tickets in less time.
Summit REITs also takes advantage of Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is always updated with the latest information.
Summit REITs leverages Deskhero's website scraping feature to gather pertinent information from various sources. The AI system then uses this data to enhance the knowledge base and improve the accuracy of suggested replies.
In summary, Deskhero's advanced AI capabilities have allowed Summit REITs to optimize their customer support process, enhance response times, and deliver an exceptional customer experience.
How does Deskhero's AI system handle incoming tickets?
Deskhero's AI system categorizes tickets based on their content using OpenAI Embeddings from previous tickets, knowledge base articles, and other data. This feature improves the response time for each ticket.
How does the AI-powered search bar improve search results?
The AI-powered search bar uses AI to enhance search results, helping the support team to find relevant information quickly.
How does Deskhero use website scraping to enhance customer support?
Deskhero uses website scraping to gather pertinent information from various sources. The AI system then uses this data to enhance the knowledge base and improve the accuracy of suggested replies.
* This article provides an example of how a fictive company in the Real estate investment trusts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
