EstateLegal Solutions handles a high volume of client queries daily. To manage this, the firm uses Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures that the information provided is accurate and consistent.
The firm also uses Deskhero's custom fields feature to manage client information. The AI-enhanced search function allows the team to quickly locate specific client details or case information, improving their efficiency and productivity. The structured data lists provide an organized view of all client information, making it easier for the team to manage and access the data.
Deskhero's AI capabilities also come in handy when creating knowledge base articles. The firm often needs to convert Word, PowerPoint, or PDF files into articles. With Deskhero, these files are automatically converted into articles, saving the firm considerable time and effort.
Additionally, the firm uses Deskhero's website scraping feature to keep abreast of the latest real estate laws and regulations. The AI system scans various legal websites and updates the firm's knowledge base accordingly. This ensures that the team is always equipped with the most recent information.
In conclusion, Deskhero's advanced AI capabilities have significantly improved EstateLegal Solutions' client engagement and information retrieval processes, leading to higher client satisfaction and increased team productivity.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What types of files can Deskhero convert into knowledge base articles?
Deskhero can automatically convert Word, PowerPoint, and PDF files into knowledge base articles.
How does Deskhero's website scraping feature work?
Deskhero's AI system scans various websites for relevant information and updates the knowledge base accordingly. This ensures that the most current information is always available.
* This article provides an example of how a fictive company in the Real Estate Law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
