RealEstate Law Experts deals with a large number of client queries every day. To handle this, the firm uses Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only expedites the response time but also ensures the accuracy and consistency of the information provided.
The firm also uses Deskhero's ticket management feature to track and manage cases. The AI-enhanced search function allows the team to quickly find relevant cases or documents, improving their efficiency and productivity. The Kanban board provides a visual overview of the case progress, helping the team to prioritize tasks and manage their workload effectively.
Deskhero's AI capabilities also assist in the creation of knowledge base articles. The firm often has to create articles from Word, PowerPoint, or PDF files. With Deskhero, these files are automatically converted into articles, saving the firm significant time and resources.
Moreover, the firm leverages Deskhero's website scraping feature to stay updated with the latest real estate laws and regulations. The AI system scans various legal websites and updates the firm's knowledge base accordingly. This ensures that the team always has access to the most current information.
In summary, Deskhero's advanced AI capabilities have revolutionized RealEstate Law Experts' case management and knowledge sharing processes, resulting in improved client satisfaction and increased team efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero convert any file type into a knowledge base article?
Deskhero can automatically convert Word, PowerPoint, and PDF files into knowledge base articles.
How does Deskhero's website scraping feature work?
Deskhero's AI system scans various websites for relevant information and updates the knowledge base accordingly. This ensures that the most current information is always available.
* This article provides an example of how a fictive company in the Real Estate Law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
