Greenfield Estates receives numerous maintenance requests from their tenants every day. Using Deskhero's ticket management feature, they are able to categorize and prioritize these requests effectively. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI also leverages OpenAI Embeddings from uploaded files like maintenance manuals and guidelines. This allows the support team to provide accurate information directly from the company's resources, ensuring consistency in their responses.
Greenfield uses Deskhero's kanban board to track the progress of each maintenance request. The AI capabilities of Deskhero enhance this feature by predicting the completion time of each task based on historical data, helping the team to manage their workload more effectively.
Greenfield also uses Deskhero's user groups feature to assign specific maintenance tasks to the appropriate team members. This ensures that each task is handled by the person best equipped to deal with it, improving efficiency and reducing errors.
By using Deskhero, Greenfield Estates has been able to significantly improve their property maintenance services. The advanced AI capabilities of Deskhero have proven to be a valuable tool in managing maintenance requests and improving tenant satisfaction.
How does Deskhero's AI assist in managing maintenance requests?
Deskhero's AI assists in managing maintenance requests by suggesting replies based on previous tickets and knowledge base articles. It also uses OpenAI Embeddings from uploaded files like maintenance manuals and guidelines to provide accurate information.
What is the benefit of using Deskhero's kanban board?
Deskhero's kanban board allows you to track the progress of each task. The AI capabilities of Deskhero enhance this feature by predicting the completion time of each task based on historical data, helping you to manage your workload more effectively.
How does Deskhero improve property maintenance services?
Deskhero improves property maintenance services by providing a platform to effectively manage maintenance requests. It allows for quick and accurate responses to requests, efficient tracking of tasks, and assignment of tasks to the appropriate team members.
* This article provides an example of how a fictive company in the Real Estate Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
