Skyline Properties receives a high volume of tenant inquiries daily, ranging from maintenance requests to lease agreement questions. Using Deskhero's ticket management feature, Skyline is able to categorize and prioritize these inquiries effectively. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI also leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This allows the support team to provide accurate information directly from the company's resources, ensuring consistency in their responses.
Deskhero's website scraping feature is used by Skyline to keep their knowledge base up-to-date with the latest information from their website. This ensures that the AI always has the most recent data to draw from when generating suggested replies.
Skyline also uses Deskhero's custom fields and user groups features to personalize their tenant support. This allows them to provide tailored responses based on the tenant's property type and location, improving the overall customer experience.
Through the use of Deskhero, Skyline Properties has been able to significantly reduce their response times and increase tenant satisfaction. The advanced AI capabilities of Deskhero have proven to be a valuable tool in streamlining their tenant support services.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by analyzing previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate the suggested reply.
What is the benefit of using Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to keep your knowledge base up-to-date with the latest information from your website. This ensures that the AI always has the most recent data to draw from when generating suggested replies.
How does Deskhero improve customer experience?
Deskhero improves customer experience by providing quick and accurate responses to inquiries. It also allows for personalized support through the use of custom fields and user groups, which can provide tailored responses based on the customer's specific needs.
* This article provides an example of how a fictive company in the Real Estate Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
