MineRevive receives numerous customer queries and complaints every day. Managing these manually was proving to be inefficient and led to delays in response times. By implementing Deskhero's ticket management system and advanced AI capabilities, MineRevive has been able to automate the process, leading to improved efficiency and faster response times.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest replies to customer queries. This feature has not only reduced the workload of the support team but also ensured that customers receive accurate and relevant responses.
The AI-enhanced search feature has been a game-changer for MineRevive. The support team can now easily find relevant content from the vast amount of data, improving their productivity and reducing the time spent searching for information.
MineRevive also uses Deskhero's knowledge base feature to educate their customers about the rehabilitation process. The AI generates articles from word, powerpoint, and pdf files, making it easier for customers to understand the process.
Overall, Deskhero's advanced AI capabilities have significantly improved MineRevive's customer support process, leading to increased customer satisfaction and improved efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context of the query and suggest the most relevant reply.
How does the AI-enhanced search feature work?
The AI-enhanced search uses OpenAI Embeddings to find the most relevant content from the available data, improving the efficiency of the search process.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, providing a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Reclamation and Rehabilitation of Open-cut Mine Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
