ReclaimEarth receives hundreds of customer queries daily, ranging from technical issues to inquiries about their rehabilitation process. Managing these tickets manually was time-consuming and sometimes led to delayed responses. With Deskhero's ticket management feature and advanced AI capabilities, ReclaimEarth was able to automate ticket categorization and prioritization, significantly reducing response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been instrumental in providing quick and relevant responses to customer queries. The AI suggests replies based on the context of the query, allowing the support team to respond more efficiently.
The comprehensive search bar powered by AI has made it easier for ReclaimEarth's support team to find relevant content from the vast amount of data. The AI-enhanced search results have improved the team's productivity by reducing the time spent searching for information.
ReclaimEarth also utilizes Deskhero's knowledge base feature. The AI generates articles from word, powerpoint, and pdf files, which are then used to educate both the support team and customers about the rehabilitation process.
Overall, Deskhero's advanced AI capabilities have streamlined ReclaimEarth's customer support process, improved response times, and enhanced customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context of the query and suggest the most relevant reply.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find the most relevant content from the available data, improving the efficiency of the search process.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, providing a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Reclamation and Rehabilitation of Open-cut Mine Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
