Recline & Restore receives a large number of customer support tickets daily. They use Deskhero's advanced AI capabilities to manage these tickets efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to generate suggested replies, which helps in quick resolution of tickets.
Deskhero's kanban board feature allows Recline & Restore to track the progress of each ticket. The AI also categorizes the tickets based on their priority, which helps in efficient ticket management.
Recline & Restore also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage customer support more effectively.
By leveraging Deskhero's advanced AI capabilities, Recline & Restore has been able to manage their customer support tickets efficiently, improve their service quality, and enhance customer satisfaction.
How does the AI help in ticket management?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, which helps in quick resolution of tickets. The AI also categorizes the tickets based on their priority, which aids in efficient ticket management.
What is the role of Deskhero's kanban board feature?
Deskhero's kanban board feature allows you to track the progress of each ticket. It provides a visual representation of the ticket workflow, which aids in efficient ticket management.
How does Deskhero's REST API help Recline & Restore?
Deskhero's REST API allows Recline & Restore to integrate the platform with their existing systems. This seamless integration enables them to manage customer support more effectively.
* This article provides an example of how a fictive company in the Recliner Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
