Comfort Care has an extensive knowledge base for their technicians and customers. They use Deskhero's AI capabilities to enhance this knowledge base and provide accurate solutions.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to update the knowledge base regularly.
Comfort Care also uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files. This feature allows them to quickly add new information to their knowledge base.
Deskhero's advanced search feature helps Comfort Care's customers and technicians find relevant solutions quickly. The AI enhances search results by providing the most relevant solutions based on the query.
By using Deskhero's AI capabilities, Comfort Care has been able to maintain an up-to-date knowledge base, provide accurate solutions to their customers, and improve their service quality.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to update the knowledge base regularly.
How does Deskhero's feature of generating knowledge base articles work?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files. This feature allows you to quickly add new information to your knowledge base.
How does the AI enhance search results in the knowledge base?
The AI enhances search results by providing the most relevant solutions based on the query. It uses OpenAI Embeddings from various sources to find the most relevant information.
* This article provides an example of how a fictive company in the Recliner Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
