Relax & Repair receives numerous customer queries daily about recliner repair issues. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAIs ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
Deskhero's comprehensive search bar feature also helps Relax & Repair's support team find relevant information quickly. The AI enhances search results by providing the most relevant solutions based on the query.
Relax & Repair also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage customer support more effectively.
By leveraging Deskhero's advanced AI capabilities, Relax & Repair has been able to streamline their customer support process, improve response time, and enhance customer satisfaction.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. It then sends this content through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI enhances search results by providing the most relevant solutions based on the query. It uses OpenAI Embeddings from various sources to find the most relevant information.
How does Deskhero's REST API help Relax & Repair?
Deskhero's REST API allows Relax & Repair to integrate the platform with their existing systems. This seamless integration enables them to manage customer support more effectively.
* This article provides an example of how a fictive company in the Recliner Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
