CapitalBoost was dealing with an overwhelming number of customer support tickets. To manage this effectively, they decided to leverage Deskhero's advanced AI capabilities. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
With Deskhero's AI capabilities, CapitalBoost was able to generate suggested replies for customer queries. This drastically reduced the time taken to respond to customer queries and improved the efficiency of their customer support team.
The AI system also enhanced the search results on CapitalBoost's helpdesk. The AI used the OpenAI Embeddings to find relevant content from the company's knowledge base and other resources. This made it easier for customers to find the information they were looking for, thereby improving customer satisfaction.
Moreover, CapitalBoost used Deskhero's tickets management feature to organize and prioritize customer queries. This ensured that all customer queries were addressed promptly and efficiently.
By using Deskhero's AI capabilities, CapitalBoost has been able to improve their ticket management process, provide efficient customer support, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve CapitalBoost's ticket management process?
Deskhero's AI capabilities helped CapitalBoost to automate their ticket management process by generating suggested replies for customer queries and enhancing the search results on their helpdesk.
How did CapitalBoost use Deskhero's tickets management feature?
CapitalBoost used Deskhero's tickets management feature to organize and prioritize customer queries. This ensured that all customer queries were addressed promptly and efficiently.
What were the benefits of using Deskhero's AI capabilities for CapitalBoost?
By using Deskhero's AI capabilities, CapitalBoost has been able to improve their ticket management process, provide efficient customer support, and enhance customer satisfaction.
* This article provides an example of how a fictive company in the Recourse Factoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
