CashFlow Solutions was struggling with managing their growing customer base and the associated increase in support tickets. They turned to Deskhero's advanced AI capabilities to automate their helpdesk services. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
Deskhero's AI capabilities allowed CashFlow Solutions to generate suggested replies for customer queries. This not only expedited the response time but also ensured consistent quality in responses, leading to improved customer satisfaction.
The AI system also enhanced the search results on CashFlow Solutions' helpdesk. The AI used the OpenAI Embeddings to find relevant content from the company's knowledge base and other resources, making information retrieval quick and easy for customers.
Additionally, CashFlow Solutions used Deskhero's user groups feature to segment their customers based on various parameters. This enabled them to provide personalized support and improve the overall customer experience.
By leveraging Deskhero's AI capabilities, CashFlow Solutions has been able to enhance their helpdesk services, improve customer experience, and manage their growing customer base more effectively.
How did Deskhero's AI capabilities enhance CashFlow Solutions' helpdesk services?
Deskhero's AI capabilities allowed CashFlow Solutions to automate their helpdesk services by generating suggested replies for customer queries and enhancing the search results on their helpdesk.
How did CashFlow Solutions use Deskhero's user groups feature?
CashFlow Solutions used Deskhero's user groups feature to segment their customers based on various parameters. This enabled them to provide personalized support and improve the overall customer experience.
What were the benefits of using Deskhero's AI capabilities for CashFlow Solutions?
By leveraging Deskhero's AI capabilities, CashFlow Solutions has been able to enhance their helpdesk services, improve customer experience, and manage their growing customer base more effectively.
* This article provides an example of how a fictive company in the Recourse Factoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
