FactorFast was facing a challenge in managing the increasing volume of customer queries and tickets. The company decided to use Deskhero's advanced AI capabilities to automate their customer support process. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
Deskhero's AI capabilities helped FactorFast to generate suggested replies for customer queries. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of their customer support team.
The AI system also enhanced the search results on FactorFast's helpdesk. The AI used the OpenAI Embeddings to find relevant content from the company's knowledge base and other resources. This made it easier for customers to find the information they were looking for, thereby improving customer satisfaction.
Furthermore, FactorFast used Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This allowed the company to prioritize urgent queries and ensure that all queries were addressed in a timely manner.
Overall, Deskhero's AI capabilities have enabled FactorFast to provide better customer support and improve their helpdesk services.
How did Deskhero's AI capabilities improve FactorFast's customer support?
Deskhero's AI capabilities helped FactorFast to automate their customer support process by generating suggested replies for customer queries and enhancing the search results on their helpdesk.
How did FactorFast use Deskhero's custom fields and structured data lists?
FactorFast used Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This allowed the company to prioritize urgent queries and ensure that all queries were addressed in a timely manner.
What were the benefits of using Deskhero's AI capabilities for FactorFast?
Deskhero's AI capabilities have enabled FactorFast to provide better customer support, improve their helpdesk services, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Recourse Factoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
