MetalMend Inc. was struggling with a high volume of customer queries and complaints, which led to long response times and decreased customer satisfaction. They needed a solution that could handle the influx of tickets and provide quick, accurate responses.
Deskhero's advanced AI capabilities were the perfect fit for MetalMend Inc.'s needs. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, Deskhero's comprehensive search bar enhanced by AI, allows the customer support team to quickly find relevant information from the vast amount of data available. This has resulted in more efficient problem-solving and improved customer satisfaction.
Deskhero's REST API also allows MetalMend Inc. to integrate the platform with their existing systems, providing a seamless experience for both the customer support team and the customers.
The implementation of Deskhero has resulted in a significant reduction in response times, an increase in customer satisfaction, and an overall improvement in the efficiency of MetalMend Inc.'s customer support services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, providing a seamless experience for both the customer support team and the customers.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from a vast amount of data. This allows the customer support team to quickly find the information they need.
* This article provides an example of how a fictive company in the Recovery of Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
