RecycleForge Ltd. had an extensive knowledge base, but it was difficult to manage and keep up-to-date. They needed a solution that could automate the process of updating and maintaining the knowledge base.
Deskhero's advanced AI capabilities were the ideal solution for RecycleForge Ltd. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. This not only keeps the knowledge base up-to-date but also ensures that the articles are relevant and accurate.
Deskhero's AI also enhances the search function, allowing the customer support team to quickly find relevant articles in the knowledge base. This has resulted in more efficient problem-solving and improved customer satisfaction.
Furthermore, Deskhero's REST API allows RecycleForge Ltd. to integrate the platform with their existing systems, providing a seamless experience for both the customer support team and the customers.
The implementation of Deskhero has resulted in a more accurate and relevant knowledge base, improved customer satisfaction, and an overall increase in the efficiency of RecycleForge Ltd.'s customer support services.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate new knowledge base articles from previous tickets, existing articles, uploaded files, and scraped website data. This ensures that the knowledge base is always up-to-date and the articles are relevant and accurate.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, providing a seamless experience for both the customer support team and the customers.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from a vast amount of data. This allows the customer support team to quickly find the information they need.
* This article provides an example of how a fictive company in the Recovery of Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
