WreckRevive has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. To make this information more accessible to customers, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for customers to find answers to their queries.
Furthermore, Deskhero's AI capabilities enhance the search results on WreckRevive's platform. When customers search for information, the AI uses the OpenAI Embeddings to find the most relevant content, improving the accuracy of search results.
By using Deskhero, WreckRevive has been able to improve the utility of their knowledge base, making it easier for customers to find the information they need. This has reduced the number of support tickets and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled WreckRevive to enhance their knowledge base and improve customer self-service.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This content is then used to generate suggested replies, making it easier for customers to find answers to their queries.
Does Deskhero improve search results?
Yes, Deskhero's AI enhances search results by using OpenAI Embeddings to find the most relevant content, improving the accuracy of search results.
Has Deskhero improved WreckRevive's customer satisfaction?
Yes, by enhancing the knowledge base and improving search results, Deskhero has helped WreckRevive improve customer satisfaction.
* This article provides an example of how a fictive company in the Recovery and Re-Use of Non-Hazardous Materials from Wrecks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
