ReUseRise receives numerous customer support tickets daily. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing the time taken to respond to tickets.
Deskhero's Kanban board feature allows ReUseRise to visualize their ticket workflow, making it easier to track and manage tickets. The AI capabilities further enhance this process by suggesting the most relevant content for each ticket, improving the accuracy and efficiency of responses.
Furthermore, ReUseRise uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets from multiple channels in one place, improving productivity.
By using Deskhero, ReUseRise has been able to optimize their ticket management process, reducing response times and improving customer satisfaction. The AI capabilities have also improved the accuracy of their responses, enhancing their reputation for excellent customer service.
Overall, Deskhero's advanced AI capabilities have enabled ReUseRise to optimize their ticket management process and provide superior customer support.
How does Deskhero's AI capabilities optimize ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing the time taken to respond to tickets. The AI also suggests the most relevant content for each ticket, improving the accuracy and efficiency of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, enabling you to manage tickets from multiple channels in one place.
Has Deskhero improved ReUseRise's customer satisfaction?
Yes, by optimizing the ticket management process and improving the accuracy of responses, Deskhero has helped ReUseRise improve customer satisfaction.
* This article provides an example of how a fictive company in the Recovery and Re-Use of Non-Hazardous Materials from Wrecks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
