RecovTech receives a high volume of customer queries daily, ranging from service inquiries to technical issues. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces response time and improves customer satisfaction.
Deskhero's AI capabilities also enhance RecovTech's search results. When customers search for information on the platform, the AI uses the OpenAI Embeddings to find the most relevant content, making it easier for customers to find what they need.
RecovTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage customer support tickets from multiple channels in one place, improving efficiency and productivity.
With Deskhero, RecovTech has been able to streamline their customer support process, reducing response times and increasing customer satisfaction. The AI capabilities have also improved the accuracy of their search results, making it easier for customers to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled RecovTech to provide superior customer support, improving their reputation and customer loyalty.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing response times. It also enhances search results, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, enabling you to manage customer support tickets from multiple channels in one place.
Has Deskhero improved RecovTech's customer satisfaction?
Yes, by streamlining the customer support process and improving the accuracy of search results, Deskhero has helped RecovTech increase customer satisfaction.
* This article provides an example of how a fictive company in the Recovery and Re-Use of Non-Hazardous Materials from Wrecks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
