HighwayHelp LLC, a recovery service provider for road transportation, was facing challenges in managing their extensive knowledge base. The company needed a solution that could automate the process and ensure the information was always up-to-date and relevant.
With Deskhero, HighwayHelp LLC was able to leverage the platform's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This greatly reduced the manual work required to maintain the knowledge base and ensured that the information was always current.
The AI also used these sources to enhance the search results in the platform, making it easier for both support agents and customers to find the information they needed. This resulted in faster response times and improved customer satisfaction.
In addition, the AI was able to learn from the responses provided by the support agents, continuously improving the relevance and accuracy of the knowledge base articles over time.
Overall, the implementation of Deskhero and its advanced AI capabilities has enabled HighwayHelp LLC to significantly improve their knowledge base management, leading to more efficient customer support and higher customer satisfaction.
How does the AI automate the creation of knowledge base articles?
The AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to automatically generate knowledge base articles. This greatly reduces the manual work required to maintain the knowledge base.
How does the AI enhance the search results in the platform?
The AI uses the same embeddings to enhance the search results in the platform, making it easier for both support agents and customers to find the information they need.
Can the AI learn from the responses provided by the support agents?
Yes, the AI is capable of learning from the responses provided by the support agents, continuously improving the relevance and accuracy of the knowledge base articles over time.
* This article provides an example of how a fictive company in the Recovery Services for Road Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
