StreetSaver Co., a provider of recovery services for road transportation, was dealing with a high volume of customer support tickets. The company needed a solution that could help them manage the tickets more efficiently and improve their response times.
By implementing Deskhero, StreetSaver Co. was able to leverage the platform's AI capabilities to automatically categorize and prioritize tickets based on their content. This allowed the support agents to focus on the most urgent and complex issues first, resulting in faster response times.
The AI also generated suggested replies for the tickets, reducing the time it took for agents to respond. The suggestions were based on previous tickets, knowledge base articles, and other relevant content, ensuring they were accurate and helpful.
In addition, the AI was able to learn from the responses provided by the support agents, continuously improving its suggestions and categorizations over time.
Overall, the implementation of Deskhero and its advanced AI capabilities has enabled StreetSaver Co. to significantly improve their ticket management process, leading to faster response times and higher customer satisfaction.
How does the AI categorize and prioritize tickets?
The AI uses OpenAI Embeddings from the content of the tickets to automatically categorize and prioritize them. This allows the support agents to focus on the most urgent and complex issues first.
How does the AI generate suggested replies?
The AI uses the same embeddings from previous tickets, knowledge base articles, and other relevant content to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and helpful.
Can the AI learn from the responses provided by the support agents?
Yes, the AI is capable of learning from the responses provided by the support agents, continuously improving its suggestions and categorizations over time.
* This article provides an example of how a fictive company in the Recovery Services for Road Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
