Oceanic Adventures utilizes Deskhero's AI capabilities to manage a high volume of customer inquiries about their boating charters and tours. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response time.
The company also uses Deskhero's knowledge base feature to create a comprehensive repository of information about their services. The AI capability helps in generating articles from various sources like Word, PowerPoint, PDF files, and even scraped website data, making it easy for the support team to find relevant information quickly.
Deskhero's custom fields and structured data lists allow Oceanic Adventures to categorize and prioritize customer tickets effectively. The AI-enhanced search bar makes it easy for the support team to find specific tickets or customer information, improving their efficiency and productivity.
Through the use of Deskhero's REST API, Oceanic Adventures integrates the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved Oceanic Adventures' customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time it takes for the support team to respond to customer inquiries.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows you to create a comprehensive repository of information. The AI capability can generate articles from various sources like Word, PowerPoint, PDF files, and even scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for integration with your existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Recreational Boating Charters and Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
