Seascape Tours uses Deskhero's AI capabilities to handle customer inquiries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies, reducing the workload on the support team and improving response times.
The company also uses Deskhero's knowledge base feature to build a comprehensive database of information about their services. The AI capability generates articles from various sources, making it easier for the support team to find the information they need to resolve customer queries.
Deskhero's custom fields and structured data lists allow Seascape Tours to categorize and prioritize customer tickets effectively. The AI-enhanced search bar enables the support team to find specific tickets or customer information quickly, improving their efficiency.
Seascape Tours also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
Overall, by using Deskhero's advanced AI capabilities, Seascape Tours has significantly improved their helpdesk services, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI capabilities reduce the workload on the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies. This reduces the amount of time the support team needs to spend on each ticket, thereby reducing their overall workload.
How does Deskhero's knowledge base feature help the support team?
Deskhero's knowledge base feature allows the support team to build a comprehensive database of information about the company's services. The AI capability generates articles from various sources, making it easier for the support team to find the information they need to resolve customer queries.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows for integration with your existing systems, ensuring seamless data exchange and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Recreational Boating Charters and Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
