Oceanic Adventures leverages Deskhero's AI capabilities to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has drastically reduced the response time and increased the accuracy of the responses.
The AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information quickly. It has improved the overall productivity of the team and enhanced the customer experience.
Oceanic Adventures also uses the AI capabilities of Deskhero to manage tickets effectively. The AI helps in prioritizing the tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
The knowledge base of Oceanic Adventures is constantly updated with the help of Deskhero's AI. It automatically generates articles from word, powerpoint, pdf files and even scrapes data from the company's website.
Finally, the REST API provided by Deskhero allows Oceanic Adventures to integrate their existing systems with Deskhero, creating a unified platform for all their customer support needs.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI help in managing tickets?
The AI helps in prioritizing the tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly.
How is the knowledge base updated?
The knowledge base is updated with the help of Deskhero's AI. It automatically generates articles from word, powerpoint, pdf files and even scrapes data from the company's website.
* This article provides an example of how a fictive company in the Recreational Boating Charters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
