Marine Excursions uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has resulted in faster response times and more satisfied customers.
The AI-powered comprehensive search bar has transformed the way the customer support team finds information. It has improved the team's productivity and has led to a better customer experience.
Marine Excursions also uses the AI capabilities of Deskhero to efficiently manage tickets. The AI helps in categorizing and prioritizing the tickets, ensuring that critical issues are resolved quickly.
The knowledge base of Marine Excursions is constantly enriched with the help of Deskhero's AI. It automatically generates articles from various sources, keeping the knowledge base up-to-date and relevant.
Lastly, the REST API provided by Deskhero allows Marine Excursions to seamlessly integrate their existing systems with Deskhero, creating a unified platform for all their customer support needs.
How does the AI provide quick and accurate responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI help in ticket management?
The AI helps in categorizing and prioritizing the tickets. This ensures that critical issues are resolved quickly.
How is the knowledge base enriched?
The knowledge base is enriched with the help of Deskhero's AI. It automatically generates articles from various sources, keeping the knowledge base up-to-date and relevant.
* This article provides an example of how a fictive company in the Recreational Boating Charters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
