Oceanic Adventures receives hundreds of customer inquiries daily about boat rentals, safety procedures, and booking availability. Using Deskhero's ticket management feature, the company efficiently organizes these inquiries, ensuring no request goes unanswered.
With Deskhero's advanced AI capabilities, Oceanic Adventures can automatically generate suggested replies to common customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
The AI capabilities also enhance the search results within the platform. When a customer service representative searches for a specific issue or topic, the AI uses the embeddings to provide the most relevant results, speeding up the resolution process.
Deskhero's knowledge base feature is utilized to provide customers with self-help options. The AI capabilities are used to generate articles from uploaded Word, PowerPoint, and PDF files, reducing the time spent on manual content creation.
Finally, Oceanic Adventures uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities ensure that the most recent and relevant information from the company's website is included in the knowledge base.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries. This reduces the time spent by customer service representatives on crafting responses.
How does Deskhero's AI enhance search results?
When a search is performed within the platform, the AI uses the embeddings to provide the most relevant results. This speeds up the resolution process by providing customer service representatives with the information they need more quickly.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI uses uploaded Word, PowerPoint, and PDF files to generate knowledge base articles. This reduces the time spent on manual content creation and ensures that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Recreational Boating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
